Reservations and Guest Experience Agent

Company: Amelia Island Getaways

Location: Remote (Knowledge of Amelia Island is required)

Job Type: Full-Time (40 hours/week)

Pay: $22/hour

Schedule: September thru May: Monday-Friday 9am-5pm

-Memorial Day thru August: Available to rotate weekends and work holidays as needed (you are given weekday(s) off to ensure total hours remain 40 hours/week).

Job Overview:

As a Reservationist & Guest Experience Agent, you will be the first point of contact for our guests and play a pivotal role in shaping their journey from the initial inquiry to post-arrival support. We’re looking for someone who thrives on providing exceptional service, is detail-oriented, and understands the value of personalized experiences. You’ll manage reservations, assist with guest needs, and ensure each interaction exceeds expectations.

Join the Amelia Island Getaways Team!

At Amelia Island Getaways, we’re more than just a vacation rental company—we’re a family-owned business dedicated to providing exceptional, hands-on service to our guests and property owners.

Our team takes pride in delivering personalized, detail-oriented vacation rental management, setting us apart as a trusted leader in the industry.

Located on the breathtaking Amelia Island, we bring deep local expertise, strong vendor relationships, and a passion for staying ahead in the ever-changing vacation rental market. We believe in continuous learning, innovation, and maintaining a competitive edge through education and market insights.

At the heart of our company is a commitment to trust, transparency, and integrity. We prioritize ethical business practices, open communication, and lasting partnerships—with both our clients and our team.

If you’re looking for a role that blends hospitality and customer service, and want to be part of a dynamic, growing company that values your contributions, we’d love to meet you!

This is an exciting opportunity to work with a high-performing, close-knit team in the vacation rental industry.

Job Responsibilities:

Reservations & Sales

Promptly respond to guest inquiries via phone, email, and online chat with professionalism and enthusiasm.
Guide guests through the reservation process, highlighting property features, amenities, and local experiences.
Upsell and cross-sell available properties, add-ons, and services to maximize occupancy and revenue.
Accurately enter and update reservations using the property management system (PMS).
Stay informed about availability, rates, promotions, and policies.

Guest Experience & Support

Assist guests with pre-arrival planning and special requests such as early check-ins, late check-outs, or in-room amenities.
Serve as a friendly and reliable resource, resolving questions and concerns quickly and effectively.
Proactively address guest issues and escalate more complex concerns to management when needed.
Coordinate with housekeeping inspection and maintenance teams to ensure property readiness and a smooth, welcoming experience for all guests.

Administrative & Operational Support

Process payments, modifications, cancellations, and reservation changes accurately and efficiently.
Maintain in-depth knowledge of properties, seasonal offerings, and local attractions to better assist guests.
Assist in collecting guest feedback and support initiatives to enhance overall service quality.

Team Collaboration

Work closely with the Guest Experience Manager and fellow team members to maintain service consistency and uphold standards.
Attend team meetings, training sessions, and participate in ongoing development opportunities.

Qualifications

Knowledge of Amelia Island is required to offer relevant recommendations and personalized service.
Must have a dedicated remote work setup with reliable internet and a quiet, professional environment.
High school diploma or equivalent required; college degree preferred.
Prior experience in customer service, reservations, or hospitality strongly preferred.
Proficiency with property management systems and communication tools.
Excellent verbal and written communication skills.
Strong multitasking abilities with a high attention to detail and organization.
Ability to remain calm under pressure and resolve issues with a positive, solutions-oriented attitude.
Self-motivated with the ability to work independently in a dynamic, fast-paced environment.

Physical, Mental & Environmental Demands

Sitting: 90%, Walking/Standing: 10%.
May be required to stoop, bend, stretch, twist, and reach occasionally.
Must be able to speak and hear clearly.
Vision requirements include close vision, color vision, peripheral vision, depth perception, and focus adjustment.
Must be able to stay organized, manage multiple tasks, and maintain strong attention to detail in a remote work setting.

Benefits

8 days of paid time off annually, with accrual beginning on Day 1
Paid holidays
Travel discounts for employees and their families
Opportunity to earn commissions and bonuses based on individual performance and company profitability

Compensation

Starting Pay: $22/hour
Increase: $23/hour after 90 days upon successful training completion
Incentives: Additional commissions or bonuses tied to performance and company results

If you’re passionate about hospitality, love creating memorable guest experiences, and enjoy working remotely with a dynamic team—we’d love to hear from you.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

Paid time off

Schedule:

Monday to Friday
Rotating weekends

Work Location: Remote

Amelia Island Getaways

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Reservations and Guest Experience Agent