Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills, a customer-focused attitude, and the ability to handle various tasks in a fast-paced environment.

Duties

Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Handle cash transactions accurately and efficiently while maintaining cash handling protocols.
Conduct outbound calling to follow up on customer inquiries or provide additional information as needed.
Perform data entry tasks to update customer records and maintain accurate information in the system.
Analyze customer feedback and concerns to identify trends and suggest improvements.
Communicate effectively with team members and other departments to ensure seamless service delivery.
Assist in training new staff members on customer service protocols and systems as necessary.
Utilize computer systems and office software for documentation and reporting purposes.

Qualifications

Previous experience in a call center or customer service role is preferred.
Bilingual candidates are highly desirable to assist a diverse customer base.
Strong typing skills with proficiency in data entry.
Ability to analyze information and communicate findings clearly.
Excellent verbal and written communication skills are essential.
Proficient in using office software and computer systems related to customer service operations.
A positive attitude with a commitment to providing outstanding customer support is crucial.

Join our team today and contribute to creating positive experiences for our customers!

Job Types: Full-time, Part-time

Pay: $20.00 - $22.19 per hour

Expected hours: No less than 20 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Shift:

4 hour shift
8 hour shift
Day shift
No nights

Work Location: In person

Fix it for Forty

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Customer Service Representative