Framework is Nashville’s first space dedicated exclusively to sauna and cold plunge, built on the proven health benefits of hot and cold exposure.

We created Framework for anyone who’s up for a challenge. Who wants to try something new today to feel healthier and happier tomorrow. So for us, a passionate and member-minded Studio Experience Associate plays a crucial role in ensuring that every visit allows our guests the space to work hard and reap the rewards. The ideal candidate possesses a unique blend of interpersonal skills, attention to detail, a commitment to delivering exceptional service, and a genuine passion for health. Is that you?

Responsibilities

Ensure that guests feel comfortable and supported throughout their visit by providing assistance in a friendly and approachable manner, answering questions about our sauna and cold plunge services, and advising on the appropriate use of sauna and cold plunge facilities based on individual preferences and health considerations, including direct coaching of cold plunge and sauna usage.
Build and sustain relationships with members on a personal level, understanding their wellness goals, preferences, and any specific needs or concerns. Manage their entire experience—before, during, and after their studio sessions—to foster a sense of community and promote a supportive studio environment.
Manage the reception desk using the studio’s software platform and ensure a seamless and efficient check-in process for members by processing payments, managing membership contracts, addressing any issues or concerns related to membership access, and maintaining accurate and up-to-date member records. Address feedback and concerns promptly by working collaboratively with other colleagues to ensure positive resolutions to any issues that may arise during guests’ visits.
Oversee and maintain facility operations, like regular circulation of all areas to ensure proper organization and cleanliness; locker room, restrooms, lobby, sauna and cold plunge maintenance; tours of the facility for prospective members, and coordination of laundry services and supply needs.
Deliver a delightful customer experience in the Cafe at Framework to customers through our unique in-house beverage program, partnered food and packaged good offerings. No prior barista or bartending experience is required.

Responsibilities will evolve as our business grows.

Qualifications

Is available to work 2-4 shifts per week and able to work a flexible schedule—including early mornings, late nights, weekends and some holidays (Framework is open year-round).
Is interested in learning more about the health benefits of sauna and cold plunge—and practicing hot and cold exposure—with current regular usage or the desire for regular usage.
Has strong work ethic and habits—including reliability, punctuality, and strong communication skills. They’re organized, outgoing, helpful, friendly, and able to function in a fast-paced environment.
Is a self-starter and a team player. They’re excited to get in on the ground floor of a new brand and desires to create new practices—not just follow old ones.
Is proficient with computers and various software applications; has previous customer service, administrative and management experience required; and has past fitness / wellness industry experience, too.
Must be able to work on their feet for 8 hours
Must be able to move 20 pounds
Must be able to kneel, bend, reach, climb and stand for long durations of time
Must be able to work in an indoor and outdoor environment in all weather elements with large temperature variations

Benefits

Highly competitive base pay plus commission compensation.
Initial and continuing education about the health benefits of sauna and cold plunge.
Complimentary top tier Framework membership and Café at Framework discounts.
Access to the outdoors throughout your workday
Satisfaction of helping members improve their health and their lives through sauna and cold plunge

About Framework

Nashville’s studio for sauna and cold plunge. Framework is a space for health through the simple science of hot and cold exposure.

In a world of unproven complexity, we are inspired by a more intentional approach—designing a space for you to reach your goals with tailored treatments and tested protocols; building a destination for community, where you can find a routine that fits your needs and an environment that fits your mood; and creating a deeper understanding, removing the noise around wellness to form the foundation for our health.

Proven methods, backed by research.

Simple steps, practiced regularly.

Strong foundations, built to last.

IG: @joinframework

www.joinframework.com

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 20 – 40 per week

Benefits:

Employee discount
Gym membership

Schedule:

10 hour shift
Day shift
Evening shift
Every weekend
Monday to Friday
Morning shift

Supplemental Pay:

Commission pay

Experience:

fitness / wellness / health: 1 year (Required)

Work Location: In person

Framework

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Studio Experience Associate