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Receptionist

ISS • Nashville, Tennessee, United States • $20 - $22 / hour • 4d ago

Receptionist

Hourly Wage

ISS offers a competitive compensation, with an hourly pay range of $20 per hour - $22 per hour per hour.

Work Hours

The work hours for this position are Mon-Fri, 8:00 am - 5:00 pm.

Key Purpose

Serve visitors by greeting, welcoming, and directing them appropriately; notify company personnel of visitor arrival; maintains security and telecommunications system. The Reception and Guest Services person will be responsible for the delivery of Customer Service experience throughout the lobby at the customer’s location.

The guest experience begins as soon as they approach and enter the building. The atmosphere, the service and the welcome are all crucial in creating exceptional first impressions. This role will maintain a strong lobby presence and awareness and will leave all guests with a positive and lasting impression in visitor experiences and excellence.

The Reception and Guest Services person works in line with company values and create a seamless service towards all guests and colleagues visiting the facility, they will ensure that all visitors are assisted in a calm, confident, positive and proactive manner at all times.

Success Criteria

Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement
Participate and embrace the development opportunities within group

Key Areas of Collaboration and Influence

Support the team, and report to the Key Account Manager
Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required

Ideal Candidate Experience

Bachelor of Science or Bachelor of Arts degree preferred
2+ years of operating within a Customer Service environment providing guest hosting and/or concierge/reception services to the highest standard
Experience working within a Corporate Environment in a concierge, host, or reception role
IT literate including Microsoft Office application proficiency
Must be customer focused, organized, and professional
Must have ability to work in a team environment
Must be able to converse with peers and Executives in a genuine, professional and confident manner
Must possess excellent verbal communication skills
Must possess excellent interpersonal skills
Must be able to remain calm and effectively communicate with demanding customers

Key Accountabilities

Welcome visitors by greeting them in person or on the telephone; answering or referring inquiries
Provide an exceptional Customer Service experience to all colleagues and guests visiting the site
Ensure guests are greeted courteously and their needs are anticipated at all times
Direct visitors by maintaining employee and department directories; giving instructions
Maintain security by following procedures; monitoring logbook; issuing visitor badges; monthly headcounts/use of space confirmations
Ensure consistent communication with various departments to allow awareness of all VIP’s and guests arriving and leaving the building
Maintain telecommunication system by following manufacturer's instructions for house phone and console operation, answers incoming phone inquiries
Ensure that you are able to instantly recognize and greet key customer personnel, executives, and their guests at all times, proactively maintaining your personal knowledge of any changes throughout the executive and site management teams
Maintain safe and clean reception area by complying with procedures, rules, and regulations
Use operational knowledge of the Lobby and Reception to provide swift resolution to any challenges experienced by guests or colleagues, hosting guests to available check in desks where waiting times are expected to exceed the agreed SLA’s
Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
Maintain personal awareness of all site and team procedures, embracing and implementing new procedures swiftly when received from Senior Management
Ensure the reception desk is constantly manned and kept immaculate and tidy at all times
Contribute to team effort by accomplishing related results as needed

Physical Demands & Work Environment

Sitting for an extensive amount of time
Standing for an extensive amount of time
Must be able to work under pressure and time deadlines during peak periods
For California employees, suitable seating is available for this position

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and

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