Call Center Representative - AdventHealth Medical Group

All the benefits and perks you need for you and your family:

Benefits from Day One
Paid Days Off from Day One
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule : Full-time

Shift : Monday-Friday 8-5pm

Location : 2590 Healing Way, Wesley Chapel, 33544

The community you’ll be caring for: AdventHealth Medical Group West FL

The role you’ll contribute:

Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information.

The value you’ll bring to the team:

Communicates in a cordial, professional manner with patients via phone.
Transfers incoming callers to appropriate department / location when necessary.
New patient registration (inputting demographic information, insurance information, etc.).
Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists
Updates computer referring physician data base.
Works with online scheduling system and EHR.

The expertise and experiences you’ll need to succeed:

Minimum qualifications :

High School Graduate or Equivalent
Previous customer service experience

Preferred qualifications :

Medical office or medical call setting experience

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Physician Services

Organization: AdventHealth Medical Group West FL

Schedule: Full-time

Shift: 1 - Day

Req ID: 25015694

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

AdventHealth Medical Group West FL jobs

Call Center Representative

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