Front Desk Associate Job Description

Immediate Supervisor: Site Supervisor

General Job Summary: Primary responsibilities include greeting, checking in, and checking out patients.

About Bluebird Kids Health

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff.

Position Description

Bluebird Kids Health is seeking a skilled and compassionate and Front Desk Associate with a patient and family-first mindset. The Front Desk Associate will work alongside our mission-based provider team to assist with patient care, perform necessary administrative tasks and ensure the smooth operation of our pediatric clinic. The ideal candidate will have strong patient care skills, excellent communication abilities, and a genuine interest in working with children and their families.

Essential Job Responsibility:

1. Check patients in/out and manage patient flow

2. Updates patient tracking in EMR.

3. Notifies patients of and promotes the patient portal.

4. Verifies forms are filled out completely using the online registration system. Reconcile forms if needed. Monitors completion of patient forms and ensures sufficient documentation prior to patients leaving office.

5. Maintains accuracy of patient demographic and insurance information by verifying this information at each patient encounter.

6. Scans insurance cards and driver’s licenses as needed.

7. Schedules patient appointments within operational standards and documents appropriately.

8. Completes insurance verification up to 3 days prior to patients visit to determine coverage.

9. Collects copays, deductibles, coinsurance and past due balances prior to the patient being seen.

10. Scans documents.

11. Keeps Front Desk and Waiting Room clean and sanitized per practice standards.

12. Answer the telephone in a warm, friendly manner.

13. Maintains patient confidentiality in compliance with HIPAA standards.

14. Performs other duties as assigned.

Education: High school diploma or equivalent

Experience: Pediatric front office experience preferred

Knowledge:

1. Knowledge of medical terminology

2. Basic computer operations and EMR

Skills:

1. Excellent customer service skills

2. Excellent telephone etiquette

3. Task-oriented, strong organizational skills, ability to multitask

4. Excellent interpersonal skills, including friendliness, empathy, patience, kindness, politeness and helpfulness

Abilities:

1. Ability to work independently and as part of a team with a strong sense of focus

2. Strong attention to detail

Work Environment: Combination of medical office and exam rooms. Frequent exposure to communicable diseases (including COVID-19), biohazards, and other conditions common in clinical settings.

Mental/Physical Requirements: Variety of walking, standing, sitting, bending, twisting, and reaching. Occasional need to lift/carry/move up to 50 pounds of equipment. Management of high-paced patient flow and related stressors.

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

10 hour shift
12 hour shift
8 hour shift
Day shift
Evening shift
Morning shift

Work Location: In person

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